Bright Ideas

Transformative communications

Why comms needs to be factored into your business transformation plans, right from the start

There can be few large businesses around the UK and beyond that have not already been through, or are currently going through large scale business transformation programmes. But how many have developed their transformation plans with communications factored in from the start? And how many add it as an afterthought when they are already some way down the line, having realised that change can’t happen without employee engagement? Communication is critical to any form of organisational change. Embedding clear processes around how and when you should communicate from the start will help get your transformation off to a flying start.

There are two key areas where effective comms can make a real difference to the success of a transformation programme. The obvious one is when it comes to communicating out to the rest of the business and getting employees to change behaviours. But comms can also help in bringing together cross-functional teams and getting them working more effectively towards the same goal.

Engaging your employees

Communication plays a vital role when it comes to engaging employees around a large-scale business change. If you fail to communicate your goals and how you plan to achieve them, how can you expect employees to support and adopt the changes you are implementing? Many a digital transformation program has been viewed as unsuccessful because employees have failed to fully adopt new tools and technology or processes.

So how do you engage employees? Firstly, it is vital that you understand your internal audiences. In a large organisation there will be different types of employees with their own challenges and requirements, so you will need to tailor your communications to different employees. There isn’t always a one size fits all solution.

Avoid over reliance on email and make use of existing business collaboration tools. You should always make sure you are communicating via different channels to ensure that your message has reached everyone in your organisation.

Two-way communication is crucial when it comes to engaging employees. Give your employees the opportunity to ask questions and to share their thoughts and feedback where possible. Face-to-face communication is always the best way to engage.

Louise Fisk, Communications and Marketing Director at BAE Systems suggests,

When that’s not possible you need to think about how you can use tools like video conferencing to bring people into the room.

Helping cross-functional teams work effectively

During large scale business transformation, it is often the case that teams which don’t usually work together, will have to come together and form cross-functional teams. Open and transparent communication between both leadership and team members is crucial here.

Hannah Bamberger, IT Communications Lead at Boston Consulting Group comments,

Where teams are cross-functional and often working remotely, it’s important to have transparent communications from the beginning to avoid any misunderstanding which may arise from not being able to see each other face-to-face each day and ask questions.

Matt Perry, Director at Transition15 suggests that,

Cross-functional team communications need to be built into the ways of working from the start. The mechanisms for regular communication should be agreed by the team so that they feel they are owning this process, rather than being told how they should do something.

It’s also important that leadership are clear in their goals and communicate them to their teams from the start so that they unite to achieve the same goal. A lack of communication coupled with an unwillingness to come together to work as a cross-functional team, can happen when leadership hasn’t communicated well around what is needed, and what the goals are from the beginning.

Hannah Bamberger comments,

You often end up with the wrong thing being delivered or half way through a big transformation programme you realise it isn’t going in the direction it should be. At that point it’s much harder to recommunicate and get people to change direction.

There’s a high likelihood that change will fail if you do not communicate from the start. Employees need to feel part of the change as it’s happening and you will need to support people through the change curve, which can take time. If you get this right, then any future change is likely to run more smoothly and be successful.

If communicating around change sounds like something you are currently struggling with, get in touch to arrange an employee engagement workshop, or a planning session for how to support cross-functional teams in working together more effectively.

March 14, 2019 Alexandra Jefferies Leading Change 21 comments

Storytelling. It’s an art and a powerful business tactic.

According to Robert McKee – author, lecturer and story consultant,

“Storytelling is the most powerful way to put ideas into the world”

And he’s right. Stories, when told well, are capable of influencing your audience’s motivations, emotions and psychology. More so than brand linkage and logical persuasion techniques. They are more powerful than statistics, more compelling than business-case arguments and more memorable than facts.

And whilst the B2B world has been met with resistance when it comes to adopting a more emotionally-driven form of marketing, evidence suggests that B2B businesses have much to gain from taking on a more humanised approach.

Much of this resistance is based upon an assumption that the decision-making process of potential B2B clients and customers is analytical, slow and rational. B2C on the other hand are afforded the more emotionally evocative content – a style that suits the intuitive, involuntary and perceptual decision-making of your average consumer. But studies are beginning to show a different story…

Whilst the buying cycle remains distinct for B2C vs B2B, the people you’re talking to are not so different. Put simply, business people are still people. They just happen to be at work.

And just because they work doesn’t mean they suddenly enjoy being bombarded with emails after direct mail after LinkedIn InMail, littered with business lexicons, unnecessarily complex terminology and unexciting propositions.

People generally like to feel important, don’t like their time being wasted and love being entertained – regardless of being at work or chilling at home. But being entertained in the B2C world – Shetland pony moonwalking to Fleetwood Mac – and entertaining in the B2B arena are different kettles of fish entirely.

B2B storytelling in practice:

Storytelling in B2B is about evoking the right emotion within a business remit. Rather than focusing on humour, nostalgia and sadness, conjure feelings of trust, reliability, credibility and a sense of partnership. Storytelling is particularly well placed when your offering or service is complex and hard to rationalise in a handful of words.

Hewitt Packard (HP) 2017 advert – featuring the rather sinister Christin Slater – is a fine example of the data / technology industry using storytelling to remove themselves from the overly techie language and imagery that often plague B2B campaigns. It’s bold, engaging, cinematic, it has B2C written all over it – but it works.

It works because it has taken a run-of-the-mill subject matter and completely flipped it on its head. Rather than taking a predictable route, this 6-minute advert is fronted by a recognisable personality who leads you through a dark and witty narrative. It credits its audience with intelligence and lets them draw their own conclusion – making the content far more engaging and leaving the viewer feeling positive about their interaction. Brilliant.

Making the individual feel positive about their engagement with your brand is paramount to making B2B storytelling work. Research from CEB’s Marketing Leadership Council and Google found that when B2B purchasers saw personal value or opportunity, they are almost 50% more likely to buy a product or service. They also conclusively showed that emotionally-led marketing is more effective at driving decision-making in B2B – more so than in B2C marketing.

How do you start telling your story?

Bright is the consultancy inspiring businesses to tell their story and communicate the right message at the right time to the right people. We specialise in bringing together strategy, content, communications and delivery to create tailored marketing programmes that drive sustained growth and support business leaders in delivering on their objectives.

We do this by completing an initial diagnostic of your business to measure your current marketing effectiveness. Depending on your business objectives and marketing maturity, we would recommend a messaging workshop to better understand who your target audience is, what their pain points are and what style of content will best resonate with them. We also explore your industry’s challenges, looking at how your product or service can help solve these challenges and building a story around these components to better engage with your audience.

Your story will drive growth and demand.

Your audience just haven’t heard it yet.

Get in touch to book a meeting and start telling your story today.

March 1, 2019 Alexandra Jefferies Marketing Effectiveness 30 comments

3 ways that Marketing Automation can help your B2B marketing activity

Companies are always looking for ways to make their job easier, work more efficiently and make their marketing campaigns more effective; that’s why 55% of B2B companies around the world have adopted marketing automation.

By definition, the term ‘marketing automation’ refers to a set of tools designed to streamline and simplify some of the most time-consuming responsibilities of the modern marketing and sales roles. All of the day-to-day tasks that marketers have to action as soon as someone enters your sales cycle can be automated, freeing you up for value–add work.

Here are three ways you can use marketing automation to improve your B2B marketing activity:

Lead Scoring

The first goal of a company is to get a prospect or sales lead into their pipeline, but once marketing starts to pick up and the number of leads increase, it becomes more important for companies to focus on the prospects that are the most interested and most likely to buy – this is when lead scoring is needed. Lead scoring is a methodology used to rank prospects against a scale that represents the perceived value each lead represents to the organisation.

You can set up your CRM or automation software to detect form submissions, click-throughs or page views to rate/score your lead. This will help your marketing team determine how valuable they are and what their specific interests are, in order to drive them through your sales funnel.

However, just because someone downloads a report or spends a lengthy amount of time on your landing page, it doesn’t mean they are automatically the right target for your business. Lead scoring will gather the information about the prospect that is given to them and will rate the contact based on a number of factors. For example, for a B2B company, a persons’ job title, company size or revenue could be the information that is most valuable to your business. Using this rating, your Sales team can then follow up, knowing a bit more information about the contact.

Lead scoring is an ideal way to enhance the productivity of your Sales team, improve sales & marketing alignment and higher conversions of qualified leads to opportunities.

Social media

Having an automated social media strategy is a must if you’re looking to gain hot leads. This new marketing activity is the most productive use of your time as you let it work its’ magic and do the job of an Executive. Sending messages to prospects on LinkedIn can seem like such a long-winded and monotonous task. By automating your LinkedIn outreach, you can search for your ideal customers, select the level of engagement you want to initiate and let your software bring in leads. This software works in three ways – invites, auto-replies and mass messages.

You can also send automated direct messages to people once they follow you on Twitter – this is a tactic that is used a lot more frequently nowadays so beware of blending into the crowd of other companies doing the same. Send a message that is more personalised by using the followers first name for example – this will engage the follower and keep them interested in the content you are publishing.

Drip marketing

Ever wanted to keep prospects warm but struggle to find the time to keep up with, draft and send a stupid number of emails? Implementing a software that allows you to automatically send emails the moment they move through your sales funnel is essential. Drip marketing (or essentially, automated email campaigns) aims to support marketing communication planning by sending out emails automatically through your schedule. Certain triggers – or responses – will automatically generate next steps that are relevant to each subscribers’ actions.

Many B2B companies face long sales cycles, which is why drip marketing is essential for lead generation. It allows you to build relationships with your recipients over time. In a study conducted by IBM; it’s stated that sending regular, personalised mailings to prospective and current clients will average a 48% increase in repeat sales. The best part of this tool is that once you have initially set up your drip marketing campaign and trust that is it working, you don’t need to make any changes unless you feel there is a need.

The only way to truly understand drip marketing is through experimentation – only then can you begin perfecting your strategy.

Marketing automation can help innovate your company, ensuring it remains agile during a time where customer expectations are constantly changing. It increases productivity, maintains a consistent tone of voice and improves your ROI. CMO of InfusionSoft states that “the best marketers are using both inbound marketing and marketing automation together, and they are getting great returns.” Marketers knows that their ultimate job is to increase the company’s revenue – marketing automation can help this by generating more and better-quality leads which will eventually turn into new customers.

Bright is an agile consultancy specialising in providing marketing services for some of the fastest growing technology and IT services company. If you are interested in finding out how you can improve your marketing ROI and build pipeline, please get in touch.

February 13, 2019 Lydia Kirby Marketing Effectiveness 17 comments

In-house vs marketing agency or consultancy

To compete in today’s markets, businesses need to be more adaptable than ever. Becoming a fast-growing business is the result of a range of factors, of which marketing plays a significant part.

(Check out our Marketing as an Accelerator eBook to find out exactly how significant marketing is for growth.)

But, is it better to have an in-house marketing team or outsource to a marketing consultancy or agency?

1. Marketing experts Vs subject matter experts

In this instance, we would consider those in an agency or consultancy to be holistic marketing experts, with internal employees more likely to be subject-matter experts, specific to their businesses.

Working on a variety of projects and executing marketing plans for a whole host of clients is what marketing agencies do best. The experience gained from working in such an environment is invaluable.

Agencies and consultancies will naturally have a broader understanding of the market from exposure to other industry partners. This visibility can help shape and build strategies that make a client stand out from their competitors.

Having access to a wide network also provides agencies with flexible skills and a fresh perspective, whereas in-house teams often have funneled knowledge.

Arguably, internal employees are subject matter experts, establishing a deep-rooted understanding of the business as a whole. This in-depth knowledge can make for better business understanding and learning, but it has its limitations.

2. More creativity, better results?

In-house, a team will be focused on complying to core business strategies and delivering results. However, this internal focus can often cause teams to become shielded from external macro factors.

Through hiring an outsourced marketing team, it is possible to gain fresh perspectives, which can lead to invaluable insights into the latest trends within your industry. Agencies and consultancies can provide a level of creativity that you simply may not be able to achieve internally – they can be your ‘creative thinking hat’.

Results drive business growth. It is important to ensure that your agency understands your business strategy in order to align marketing plans. When this is done well, an outsourced partner can become an extended part of your team – which drives results!

3. Time is money

In most cases, having an internal marketing team means your approval process will be better streamlined. Fewer emails and more face to face conversations allows for greater visibility and reduced lead times.

On the other hand, by outsourcing to a marketing agency or consultancy, a business is able to free up internal resources to focus on other business tasks. An agency allows you to sit back and focus on other business-critical activity, enabling your existing staff to become more efficient.

Some may argue it is more cost efficient to have an internal marketing team as there aren’t any rush or overtime charges. But, it has been found that agencies provide an average 9% monetary saving and a 15% average time saving precisely for those reasons. When there is a financial penalty for delays, you’re much more likely to move the project along rush faster than when you have all the time in the world.

4. Give your business space to grow

Growth, specifically fast growth, is a key strategic approach for many businesses to maintain competitive advantage in their industry. Why do some businesses grow quicker than others? Marketing.

Marketing is important for getting to those clients you don’t know.

The focus should also be on developing networks and building relationships with external stakeholders. Marketing consultancies have a large network extending to functions that may not be available in an in-house marketing team. They can provide stronger relationships with fewer suppliers.

The real result and key importance of using a marketing agency is freeing up your time to grow internally and externally.

So, what’s better, an in-house or outsourced marketing set-up?

The merits of in house are employees are subject matter experts, fully aligned to their business strategy. Not only this, but activity can be turned around quickly because teams will be working closely and managed by one senior management team. On the flip side, if you’re looking for an agile team, experts within marketing with a full resource behind them including content, creative services, strategy, lead generation and more, then a marketing consultancy is the way to go.

In reality, the sweet spot is somewhere between the two, and that’s what the Bright’s agile marketing hub model achieves.

Agile marketing hub –  bringing together the benefits of both internal and external experts

Bright is a strategic marketing consultancy we’re different to an agency as we focus on using agile ways of working to rapidly drive results by understanding your business, aligning to your goals and making sure marketing is working towards achieving them, at pace. We use our Agile marketing hub model to support high growth and dynamic businesses. This provides clients with a cross functional team combining in-house, Bright’s agile marketing strategy experts and supporting resources – such as creative services, content, data and lead generation– as and when required.

We shape and execute marketing strategies designed to optimise and plug in-house gaps and support business goals. We also focus on driving as much business value as possible for our clients by setting clear KPI that align our projects and campaigns with business goals.

Using our agile marketing we experiment and fine tune each and every go-to-market message, tactic and martech use and execution process to get the best results possible for you.

Read more about how marketing is key to high growth and exit strategies in Bright’s new eBook: “Marketing as an Accelerator” – including commentary from business leaders and investors.

December 20, 2018 Zoe Merchant Marketing Efficiency 15 comments

Data…Data everywhere. What’s the right way to approach your reporting?

Digital marketers are experiencing an “issue” at the moment. We have a substantial amount of data to analyse and use to our benefit. Definitely not a bad problem to have, as you would much rather have too much data than not enough.

Taking Google Analytics as an example, GA has a staggering 150 default metrics, which can be viewed through over 100 various dimensions. That is just the default settings, and does not include any advanced views, filters or implementations you may well want to setup.

Looking at social media, Facebook analytics exports a whopping seven spreadsheets with over ten columns of data, while Twitter analytics exports include up to forty columns of data.

That’s a lot of data to sift through! This can make it exceptionally difficult to choose one, or even a few, KPIs to really focus on.

You would think having access to such a wide range of data would make our marketing strategies easier, and this is generally true for larger companies who are able to outsource their data analysis to data science experts. These companies have indeed prospered, but the smaller businesses tend to struggle with where to start with this seemingly insurmountable mound of data.

In smaller businesses, resources tend to be much tighter and the luxury of spare time is sparse. The result of this is that employees don’t tend to digest the data, explore trends and ask questions. Instead, employees get into a routine of running the same reports over and over on a monthly basis, while not gaining much insight into what value the data at hand provides.

This is more common than not among small businesses, but there are steps and mindset changes one can take on to streamline your data reporting, to allow you more time to be inquisitive and find the value needed for your marketing strategies.

Marketing analytics is not rocket science, so don’t treat it as such.

Take A/B testing, also known as split-run testing, for example. It’s been around for what feels like decades now!

Have some ideas on how to improve your email? Go ahead and test it using various test buckets. Looks like our audience prefer our teal button more than our yellow button, great! How about our landing pages? Can we AB test our hero banner? Sure, why not. Let’s nail down what our audience responds best to.

Does A/B testing really represent how your customers respond generally, or just in that current moment they received your content? It’s difficult to tell and is why A/B testing can be so frustrating at times.

The results of the tests can often be inconclusive. Sometimes your test sample is too small to have a statistical weight behind it to make these difficult decisions. Other times, there are factors which are out of your control, that might influence your results, like a website loading speed issue.

The point here, is that A/B testing, or any other form of testing, may not yield the results for what works best from a marketing perspective. Having a controlled environment, like any scientific test, is paramount to obtaining an accurate depiction of your results. However, in Digital Marketing, controlled environments are few and far between.

These methods should not be discarded by any means, but we also need to be cautious when implementing them, because again, marketing is anything but a controlled environment.

Some metrics matter, others don’t.

Now back to those ridiculously large social media analytic reports. Here’s the honest truth: I rarely use even 50% of those metrics. Why?

Well, to begin with, it’s important you know what you are gaining value from when looking at these reports. Many metrics are just slight variations of themselves, or sometimes have very convoluted definitions as to what those metrics are. If they are too similar, or too vague I omit them from my report.

The fear of missing out is the real crux of the issue here. FOMO again.

Reporting on every metric available, due to fear of missing out on something, isn’t the best strategy, because it clouds the real valuable metrics. If a metric isn’t valuable, don’t use it, as it’s only going to make it more difficult for you to spot relevant trends in your data.

Just keep in mind that platforms like Google, Facebook, LinkedIn and Twitter, although they provide you with endless amounts of data to sift through, only you and your business can know what’s really important.

It’s about the ingredients, not the meal.

Before you start cooking up an analytics report, think about the value you are hoping to find in the data. Play devil’s advocate and ask yourself what results you would expect to see if your initial conclusions were wrong.

In doing this, you’ll be much better suited to finding patterns and trends you may not have spotted with your initial conclusion-based approach.

Stop searching for the right answers, and look for the right questions

Question yourself, your approach and your data regularly. If you feel you’re eventually questioning everything, don’t be overwhelmed. You’re doing it right.

The world is changing constantly, along with the platforms we use and HOW we use them. Your perceived concept of the “right answers” may be true one day, and wrong the next.

Keep adapting and be open to change.

If there’s one lesson I’ve learned working with digital marketing data, it’s that you have to be a perpetual sceptic. Of the metrics, of your reporting, of yourself.

December 18, 2018 Sian Heaphy Marketing metrics 20 comments

Benjamin Franklin said nothing is certain but death and taxes, but if he were alive today, then he would probably include “change” on his list. At home and work, our lives are being transformed primarily through technology; the Internet of Things, new phone upgrades, smart electric meters, hackers, phishing, the cloud, artificial intelligence…

Is it any wonder that with all this change, people are fatigued? Is it a surprise that employees don’t understand the business need for change, they worry about their job security or just feel overwhelmed? Technology is inarguably driving such a rapid pace of change and such potentially transformative outcomes in all industries, that it is essential employees understand the benefits to the business and to them personally, and are engaged with the change journey.

Any change programme must lead employees through the change curve and explain why the change is taking place, create alignment across the business and make the most of the crucial part that employees play in any transformation. In other words, communication is vital. It can make the difference between success the first time, or a costly and underwhelming outcome that undermines the credibility of your leadership, your team and the change programme.

Time and again, in our work with clients, we see four stages in any change or transformation programme: status quo, disruption, exploration and rebuilding. They correspond with common emotions: shock and denial, frustration and depression, acceptance and finally, with commitment, the change becomes normalised. Expert communications can help to smooth the proverbial rollercoaster ride.

Every organisation has its status quo, a legacy system that everyone understands, but that badly needs upgrading. There are undoubtedly potential opportunities for many organisations to embrace the digital revolution or fully integrate disparate parts of the business. Early communication and honesty are imperative at this stage to bring employees on board from the start, calm unnecessary fears and, most importantly explain why the change needs to happen. Employees need to catch up with the leaders, who have been preparing for this change for much longer and are much further along the curve than they are, potentially creating a disconnect that will only grow the longer it goes unaddressed. This stage is also an excellent point to identify those who are excited about the change or early adopters to ask them to be project or change ambassadors in the next stages.

The disruption stage marks the point that everyone knows change is coming, the implementation plan is in progress and employees could feel vulnerable, frustrated and potentially distant from the new direction of the business. Throughout this phase, it is more important than ever to have a clear message and defined next steps. Maintain regular communications, even if it’s just to confirm when there will be an update. Start a training programme and have two-way feedback channels. People must feel a part of the change.

Once the software or structure is in place or the new way of working is in its final stages, there is the opportunity to embed the new normal into the workforce. The communications plan must help employees accept the change through demonstrating the benefits that were just theoretical before. Utilising ambassadors to model behaviours and provide peer-to-peer support, sharing successes, as well as addressing any feedback, should also form part of any comms plan.

Finally, the change becomes business as usual and accepted. There will be some on-going support needed, including any upgrades if it is an IT system, and continuous improvement, as well as onboarding new employees into the company’s culture. For some time afterwards, when planning new projects, it is essential to bear in mind that everyone just went through a significant change and it could affect employees’ appetite for more.

Of course, the scenario described here is the ideal. Things can, and do, go wrong from a technical or business perspective. However, with proper communication, and working with an experienced change communication specialist from the start, it is easier to engage employees and keep them engaged, smoothing the way to a successful endpoint and the next stage in the business’ evolution.

For more information on how change communication experts can help your business, contact Emma Sinden.

December 14, 2018 Alexandra Jefferies Leading Change 23 comments

Whilst ’tis the season for brands to splash the cash on fancy holiday-themed adverts, we take this time to look at what you could and should be doing with your marketing over this festive season

1. Little things can tug a lot of heart strings

Phil Beastall – a ‘frustrated filmmaker’– reportedly spent just £50 creating the perfect Christmas film as a reminder to viewers that we are not defined by our careers and materialism, but that family comes first.

2. Video seems to be pulling some strings too!

71% of B2B marketers report that video converts better than other content types, with product video continuing to be the most commonly produced video for marketing and sales teams.

3. The Christmas party shouldn’t be the only event in your diary

The longer your sales cycle, the more important events are at building awareness, trust, preference and pipeline. What events have you got in the diary for 2019? If the answer is none, it’s time you put your new diary to good use.

4. You should be sending more than just Christmas cards

Recent DMA research showed that 57% of people open addressed mail when it first arrives, with 20.8% opening mail within a 28-day period. This means you have 28 days of your content living within a household, compared to a couple of moments in an inbox. Is it time you revisited the post office?

5. Don’t just recycle your wrapping paper!

If you can take anything from the fancy holiday-themed TV adverts, it’s to follow in Coca Cola’s snow dusted footsteps and recycle your content. If it’s good, there’s no point in reinventing the wheel. Just make sure you are updating any content that is time sensitive, so it doesn’t feel dated when seen by your audience.

6. Humour isn’t just for making Santa’s belly laugh like a bowl full of Jelly

Yes, you’re talking to business decision makers. And yes, you really want to make the right first impression. But humour is something unique to humans, and since humans are the people you are selling to, it can cut through all the noise whilst making your point in a way that connects with people so they listen. You don’t need to be a rip-roaring comedian to be successful at B2B marketing, but it does pay to step slightly out of your comfort zone and show your brand’s personality.

7. More marketing for your buck

Over the festive period, it’s no secret that business owners’ priorities shift from growth to retention. This usually means less competition in the B2B marketplace which broadly speaking means less expense when bidding for advertising services such as Google AdWords, Bing Ads, PPC and LinkedIn marketing. Whilst most decision makers will be preoccupied with Christmas antics and not looking to covert immediately, maintaining an active presence in the commercial space is fundamental to your marketing efforts over the coming year. If you’re keen to learn how you can develop your pipeline, build reputation and brand this Christmas period, this eBook is for you.

8. Stay social in between work socials

Social media channels are an invaluable tool for the modern B2B company, and whilst the extended Christmas break, awkward staff parties and questionable secret Santa unwrapping can take attentions away from updating social channels, ‘going dark’ on social for extended periods of time can have a negative impact on your audience. Use platforms such as hootsuite to plan some form of social presence whilst your team are sleeping off the mince pies!

9. Grab yourself a sherry

And last but certainly not least, take Christmas to reset those batteries and refresh your thinking. Sometimes it takes a two-week winter break and a few cheeky sherries to take an invaluable step back from a project you’ve spent months working so closely on. Coming back in the New Year with a fresh pair of eyes gives you the chance to evaluate your campaign objectively and ensure you’re still aiming for the right stars, and not just following three wise men on a starry night.

Have a bright Christmas

December 6, 2018 Lydia Kirby Marketing Effectiveness 20 comments

There are over 3 billion social media users around the world*. That’s 40% of the global population.

And whilst the majority use social channels to document their own lives, more and more are using them to build their professional and social networks, find inspiration, do research and, more often than not, for entertainment.

The businesses winning in this space

The B2B businesses prevailing are those actively tapping into this trend. Rather than relying solely on their website, they create a social media marketing strategy that focuses on driving the right content at the right time to the right people.

I know. You’ve heard this before. Surely this is just marketing?

Yes. And no.

The reason certain marketing strategies prevail over others is because they use an agile methodology. They understand that there is no longer a beginning, middle or end to a campaign. Agile marketers are in a constant loop of producing new content, testing, learning, optimising, then repeating the whole process all over again.

And it’s this loop that allows them to find the optimal execution. Because let’s face it, consumers are fickle. What is trending today might very well be last year’s news tomorrow. So rather than planning for six months knowing these plans will be out of date in a week or so, produce a whole host of new creative that can be reworked, retagged, used across different platforms in different mediums. Not only does this stop you chasing your tail when something new hits the market, it means a more comprehensive feedback report specific to your brand and your market – meaning more informed decisions at every stage of your campaign.

Creating a suite of marketing assets can also help when creative fatigue hits, enabling businesses to release new assets even when the momentum of campaign kick-off begins to wear off.

And we’re talking about more than a handful of banner images and well-constructed tweets.

What content should you include in your campaign portfolio?

According to research conducted by Content Marketing Institute, the top six content used by B2B marketers come down to:

Social media posts (excluding video)
Case Studies
Videos (pre-produced)
eBooks/whitepapers
Infographics (we all love an infographic!)
Illustrations

According to a recent study by Magisto, more than one-half of the 545 small, midsized and global businesses surveyed reported creating new video content at least once per week. 26% noted creating new video content daily.

This is a huge step up for a lot of companies who would usually produce one video per quarter.

Thinking creative content

Other content that has huge potential in the B2B space are Podcasts. Done right, podcasts are a valuable piece of long-form content that can earn the time and attention for busy decision makers. eBay, Slack and General Electric are but a handful of companies already demonstrating the value.

Whilst one of the biggest barriers to adoption is a lack of training or knowledge of agile approaches**, this doesn’t seem to be slowing down momentum of businesses introducing agile marketing practices.

A new 2018 State of Agile Marketing Report delivered by AgileSherpas and Kapost finds that an impressive 36.7% of marketers have adopted some flavour of agile marketing. And out of the marketers who haven’t yet adopted agile, around half of them expect to within the next 12 months.

Another deterrent can be a lack of internal resources. Creating a variety of content needed to compete to the speed of social channels today doesn’t need to be expensive, but it does require time, creative juices and a black-cab driver’s knowledge of the Adobe Creative Suite.

Grab an agile partner!

Partnerships with consultancies such as Bright who live and breathe creative are often a cost effect way to get the most out of your content budget. Not only do we have a full-service internal team comprising of wordsmiths, design wizards and expert consultants in virtual marketing and change comms, our capabilities stretch from the trustworthy infographic to video, podcasts to unique customer experiences and embedding agile ways of working.

Our marketing methodology also has agile at the heart of it, meaning we pick up all the testing, learning and optimising – leaving you with a suite of assets and one monthly report full of the information you care about and none of the fuss in between.

If you would like to learn more about agile marketing and our approach to content marketing in the B2B space, get yourself a copy of our Minimum Viable Marketing eBook. Or if you’d rather ask us some questions instead, ping us an email instead: [email protected]

*https://mashable.com/2017/08/07/3-billion-global-social-media-users/?europe=true

**http://www.agilesherpas.com/state-agile-marketing-2018/

November 30, 2018 Zoe Merchant Agile Marketing In Practice 20 comments

Marketing is changing; business leaders expect measurable results from their marketing investment. Marketeers working to deliver maximum impact and engagement in B2B marketing are facing scrutiny and enormous pressure to get things done quickly, with a small team and deliver tangible ROI. Long gone are those halcyon days of large marketing teams, big budgets and long, slow burning campaigns with months spent in planning and a year of execution.

Pushing the boundaries of traditional marketing

The dinosaurs of marketing may be gnashing their teeth at the erosion of their budgets and long lunches. But the dynamic modern marketer is stepping up and rubbing their hands in glee at the opportunity this presents to push the boundaries of traditional marketing and reach audiences in innovative ways.

There is a new way of thinking and working which combines rapid time to market with continual improvement to create the best marketing approach. This in turn will maximise results and, therefore, return on investment – welcome to the era of agile marketing.

A lean approach to marketing

Agile marketing allows you to get back to basics. It enables you to strip out all the unnecessary bells and whistles and instead focuses on experimentation and validated learning through measuring iterative cycles of activity.

The goal is to quickly build a plan based on content and marketing activities that deliver the best marketing outcome. It’s a common sense approach to marketing – based on testing a proposition, idea or campaign and then building on its successful elements.

Too many times in the past I’ve seen marketing fail due to bloated campaigns, with poorly conceived content, and a badly executed marketing mix.

Agile ways of working really helps you to step up a notch and improve the quality of what you’re delivering whilst producing tangible results. As Peter Drucker said “Doing the right thing is more important than doing the thing right.”

Having spent 20 years working across both corporate enterprise and dynamic start ups, it’s clear to me that by relaxing some of the marketing planning disciplines, and taking ideas from the Lean methodology, marketers can transform how they go about B2B marketing.

Rather than focusing on the full definition and detailed planning of a marketing campaign at the outset – Bright focus on taking a proposition out to a market with the minimum viable messaging and mix of activities, to test, learn and improve.

This iterative approach means that messages are rapidly sharpened, and the marketing mix can be adjusted and scaled until you have a fully-fledged and measurable approach.

So why should you consider agile marketing?

Often companies begin with an idea for a service proposition or product that they think people will want to buy. Spending months perfecting the positioning, marketing launch and campaign planning without ever sharing the marketing messaging or testing the suitability of key activities (even in a basic form) to a prospective client for feedback. Then they launch the product or service into market and don’t see the traction that they anticipated.

This is often because they didn’t speak with prospects to understand whether or not the product, or service proposition, was positioned in an interesting way; or if the potential benefits help to solve a real business challenge and were clearly articulated.

Ultimately, the audience’s indifference to the offering – shown through a lack of results and poor sales – demonstrates that the target audience either did not understand or did not care about the idea in the first place. The proposition fails, the marketing department gets the blame, and the cycle starts over again…

This is particularly challenging (and expensive!) in B2B professional service and tech marketing since you are often dealing with extremely complex products and services that are very high in value and have a long, costly sales cycle. This means you don’t see marketing return on investment from sales revenue for 6 – 12 months, after the launch of a product or service into market, and that you’re still investing in marketing in the meantime.

Communicate your value proposition to prospects and clients

Effectively communicating a value proposition, and ensuring you convey the value that your solution brings, is hard work. You need to show you understand the challenge your prospective clients are facing, highlight how your proposition will solve them, and showcase tangible value through the benefits that it will bring.

This must all then be backed up with proof points via your credentials. Phew! Exhausting, hard to do and expensive to take to market – not just in terms of money but also in the resources required to work out the best way to position, market and then sell.

Using an iterative agile approach allows you to reduce waste by experimenting and then removing, and/or improving, elements of your marketing plan that do not work as effectively as expected.

Agile marketing the chance to experiment, quickly, and discard things that do not work. Not only does this mean that you can go to market faster, with minimum elements of the marketing mix, but you can also use validated learning to examine the data you collect in order to measure the impact of your campaign and build on its success.

Test, learn and improve

You can start off by validating one or two elements of your marketing. For example, you can test the key messages to ensure they are compelling with a small group of your target audience, test design elements on a web page or social channels, and take forward the best performers and continue to build your plan.

Each agile marketing sprint that you go through improves the mix further and informs on what you need to adjust as you move through different stages of product or service maturity.

This is enormously beneficial in competitive markets, and for enterprise, where marketing may find it hard to break out of reactionary mode and be proactive in order to get propositions out to market fast, build market share and then farm demand.

Combined with real time marketing, and the speed and measurability of digital marketing, agile gives you an opportunity to work smarter and build a viable marketing plan, whilst experimenting with market segments, messages and the marketing mix.
You also have the advantage that, by the time you’ve iterated through a few sprints, you will have added some early adopter clients that can provide you with established case studies to showcase as you mature your marketing campaign.
By taking some of the best ways of working from a startup and entrepreneurial culture, and applying it to your marketing in this controlled framework of agile marketing, you can explore more creative and innovative ideas, test them and add those that work to your marketing plan.
The focus on being data driven gives you tangible evidence for the marketing investments being made. This means that you know that they are supporting and contributing to the wider business goals. Peter Drucker was right: “What gets measured gets improved”. Otherwise, how could marketing be held accountable?

I can’t stress enough how important it is to test, learn and improve. If there is one thing that makes embedding agile marketing great it’s that it provides a solid framework for marketing to do just that, and to take the best ideas forward.

It is undoubtedly a lot more satisfying to run campaigns that are effective and deliver results. That’s what I set out to do every time I work with a new client or review the work Bright delivers to our existing ones – agile marketing makes that possible.

November 15, 2018 Zoe Merchant Agile Marketing In Practice 21 comments

5 Reasons why agile marketing is key to your exit strategy

Marketing may not be the first thing that comes to mind when looking at selling your business, or at buying one, but it should sit firmly alongside commercial and financial due diligence. In the same way that a marketing strategy is key to any business looking for rapid growth, it is also a good benchmark of the business’ strength and its potential to deliver a return on investment.

A good marketing strategy will underpin and complement the key elements that business investors look for: strong financials, potential to grow and a competitive position in the marketplace. Mike Altendorf, a London-based advisor and investor, observes that “marketing plays a big role in the value of a business. Buyers will often look for businesses that have an effective and proven marketing strategy and delivery – but it’s also key to attracting the attention of the buyer in the first place.”

So, what are the top five reasons why marketing is key to your exit strategy?

For further insight into why agile marketing is a critical driver for growth , download our eBook: “Marketing as an Accelerator”

1. A strong sales pipeline

Marketing is key to every aspect of a strong sales pipeline. It plays a big part in generating leads, securing repeat sales and turning prospects into new clients.

Organic growth can only take you so far, so a strong pipeline –  created by strategic agile marketing – is a key element of fast growth. It indicates the ability to adapt and capitalise on market change, resulting in a higher potential profit, a better return on investment and therefore a better valuation – making the difference between a mediocre sell price and an excellent one

2. Sharp, consistent messaging

A sharp, consistent message comes from a strong value proposition and expert marketing. Being able to wear your brand on your sleeve means potential buyers know exactly what your business stands for and what you’re selling, giving a good idea of what they are investing in. Marketing ensures that the value proposition is front-of-mind and never wavers; it cuts across everything that potential customers, buyers or investors, see, hear or feel from the company.

3. A clear brand and effective website

Brands sell. They sell products and they sell businesses; they generate superior leads and attract high-quality investors. And websites are often the first point of contact with a brand. When done well, they are an opportunity to showcase the best that the company has to offer and an asset to the sales pipeline. But when done badly, they are detrimental to fast growth. Investors are unlikely to consider a company if little effort has been put into its brand, of which a good website is a key element. It’s important to make that great first impression – then carry it through to closing.

4. High brand awareness

As important as a brand is, it is absolutely worthless if no one knows about it. And this is where marketing comes into its own. A great marketing strategy is essential to high brand awareness and the best strategy combines creative ideas, partnerships, great content and leveraging customer referrals. Data-driven metrics are also essential as they provide a constant review of the marketing components in play.

If the above factors are implemented, the application of the strategy should, in theory, catch the attention of potential customers, but it’s the metrics that will catch the buyer’s or investor’s eye. You can’t argue with the hard numbers, and if they show a growing, profitable business and a busy pipeline of new clients, it puts the seller in strong stead with those wishing to buy.

Learn more about branding for Mergers and Acquisitions in this article.

5. Capitalising on the potential of social media

Out of the 3.5 billion internet users around the world, 3.03 billion are active on social media, giving businesses two important opportunities:

the chance to build a greater brand awareness on platforms specifically aimed at target groups, and
the potential to give customers, prospects or investors a deeper, more personal connection with the brand.

The reason it works so well is because companies can show personality, and interact with potential customers, clients and industry leaders on a one-to-one, more personalised level. It builds brand awareness through thought-leadership and content-sharing, as well as building an emotional connection with competitions, giveaways or referrals. A strong marketing strategy will ensure that it’s a tool that leads to potentially lucrative relationships and sales

Marketing maximises the value of your business

A strong marketing strategy is one of the core elements of any exit strategy. Combined with its ability to enable high growth, it is something all leaders should be encouraged to implement at the beginning of their business journey for the five reasons featured above.

This can be achieved by partnering with expert marketers in-house or bringing in outside consultants. Either way, aligning your sales and marketing, and establishing a clear brand are essential to the longevity and profitability and, ultimately, saleability of your business.